Returns & Refunds
Last updated: October 26, 2026 · United States · Owner-confirmed policy (address details after RMA)
This Returns Policy explains how WatchGearLab handles returns and refunds for United States orders.
1. Return window
You may request a return within 30 days of delivery.
2. Condition of returned items
Unless we tell you otherwise for a defective or incorrect item, returned products should be unused and in their original packaging, with all included parts. Items that show wear, damage caused after delivery, missing parts, or signs of use may be refused or refunded only in part.
3. How to start a return
- Email [email protected] with your order number, the item(s) to return, and the reason.
- Wait for return instructions and any return authorization we provide.
- Ship the item to the return address we provide (see below).
4. Return shipping cost
For change-of-mind and other non-defect returns, the customer pays return shipping (including any international postage to our fulfillment warehouse). If your item is defective or we sent the wrong item, WatchGearLab will cover return shipping as arranged after you contact us.
5. Return address
Return address: China fulfillment warehouse — details provided after RMA. After you email us and we approve the return, we will send the exact shipping address and any return authorization (RMA) instructions. Do not ship a return until you receive those details — unsolicited packages may be refused or delayed.
Because returns ship internationally to China, expect longer transit times than a domestic U.S. return. Keep your tracking number until the refund is issued.
6. Refunds
Approved refunds are issued to the original payment method through Stripe. For change-of-mind returns, original outbound shipping charges are not refunded. If the item is defective or we sent the wrong item, outbound shipping charges are refunded as well.
After we receive and inspect your return, refunds are typically processed within 5–10 business days. Your bank or card issuer may take additional time to post the credit.
7. Exchanges
We do not offer direct exchanges. If you need a different size or product, request a refund and place a new order.
8. Non-returnable items
Aside from the condition rules above (unused, original packaging), we do not currently list additional final-sale or non-returnable product categories. If that changes, we will update this policy.
9. Damaged or incorrect items
If your order arrives damaged or is not what you ordered, contact us at [email protected] as soon as possible and include photos. We will arrange a replacement or refund as appropriate.
10. Related policies
See also our Shipping Policy, Terms of Service, and Privacy Policy.